Shipping Policy
Thank you for shopping with Figure Sculpt! We want to ensure you have a pleasant experience with us. Here’s everything you need to know about our shipping policy:
Shipping Method: We partner with BOB Go for all our shipping needs. BOB Go offers reliable and efficient shipping services to ensure your orders reach you in a timely manner.
Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons such as December periods or sales, processing times may be slightly longer, but we strive to get your order out as quickly as possible. Allow 2 additional days for processing if payments are made on a Sunday or a public holiday.
Shipping Rates: We offer flat-rate shipping for all orders, with rates calculated based on your location and the weight of the items in your cart. Shipping costs will be displayed at checkout before you complete your purchase.
Delivery Time: Once your order has been processed and shipped, delivery times may vary depending on your location and the shipping method selected at checkout. You will receive a tracking number via email to track the progress of your shipment. Expected delivery may be between 5-7 working days.
International Shipping: Currently, we only offer shipping within The Republic of South Africa. We hope to expand our shipping capabilities in the future to serve customers worldwide.
Shipping Restrictions: Some items may be restricted from shipping to certain locations due to legal or logistical reasons. If you have any concerns about shipping to your area, please contact our customer service team for assistance before placing your order.
Order Tracking: You can track the status of your order at any time by visiting the “Track Order” page on our website and entering your order number and email address.
Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact us immediately so we can assist you in filing a claim with the shipping carrier and arranging for a replacement or refund.
Change of Address: If you need to change the shipping address for an order that has not yet been processed, please contact us as soon as possible. Once an order has been shipped, we are unable to make changes to the shipping address.
Questions or Concerns: If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer service team at figuresculptonline@gmail.com or 074 690 6051. We’re here to help!
Thank you for choosing Figure Sculpt for your clothing needs. We appreciate your business!